Return and Refund Policy

At Digiplux, we are committed to providing top-notch social media marketing (SMM) services. If you are not fully satisfied with our services, we will work with you to resolve any concerns. Please review our return and refund policy for details on how to proceed in such cases.

1. Eligibility for Refunds

Refund requests will be considered under the following circumstances:

  • Digital Services:
    • Refunds are available only for unused or undelivered services.
    • Refunds are not applicable once a service has been delivered or completed (e.g., campaigns launched, reports provided).
  • Physical Products (If Applicable):
    • Refunds for physical products are available if items arrive damaged, defective, or incorrect.
    • Refund requests must be made within 7 days of delivery.

2. Refund Process for Digital Services

  • Request Initiation: Contact us at digiplux@gmail.com or 03319584283 with your order details and reason for the refund request.
  • Evaluation: We will review your case and may ask for additional details to evaluate the refund eligibility.
  • Resolution: If eligible, refunds will be processed within 7-10 business days through the original payment method.

3. Refund Process for Physical Products (If Applicable)

  • Damaged or Defective Items: Notify us within 48 hours of receiving the product. Provide photos of the damage or defect.
  • Return Instructions: If the item is eligible for return, we will provide return shipping instructions.
  • Refund Processing: Refunds will be processed once we receive and inspect the returned product.

4. Non-Refundable Items

Refunds are not available for:

  • Fully delivered digital services.
  • Custom or tailored SMM strategies.
  • Services with milestone-based progress where work has already been completed.
  • Items purchased on sale or as part of promotional offers.

5. Amendments and Revisions

For concerns related to dissatisfaction with delivered services, we offer free revisions up to a certain limit, based on the service package purchased. Contact us to discuss revision options.

6. Contact Us

For any questions or to initiate a refund request, please contact us:

  • Phone: 03319584283
  • Address: Main Blue Al Rahman Second Floor Chamber, Islamabad, Pakistan.
  • Email: digiplux@gmail.com